Intellinet Fibre Solutions

Privacy Policy

Effective date: 1 April 2026

1. Introduction

Intellinet Fibre Solutions ("we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your data in accordance with the Protection of Personal Information Act, 2013 (POPIA) and other applicable South African legislation.

By using our services or website at www.intellinetwireless.co.za, you consent to the practices described in this policy.

2. Information We Collect

We collect the following categories of personal information:

  • Identity information: Full name, ID or passport number
  • Contact details: Phone number, email address, physical address
  • Account data: Login credentials, service preferences
  • Payment information: Transaction records processed via Yoco (we do not store full card details)
  • Technical data: IP address, browser type, device information, usage logs
  • Communication records: Emails, WhatsApp messages, and support queries

3. How We Use Your Information

Your personal information is used to:

  • Provide and manage your internet service
  • Process payments and issue invoices
  • Communicate service updates, outages, and promotions
  • Authenticate your account (including via Google OAuth)
  • Comply with legal and regulatory obligations
  • Improve our services and website experience

4. Third-Party Services

We use the following trusted third-party services to operate our platform:

  • Supabase: Database and authentication infrastructure. Your account data is securely stored on Supabase servers.
  • Google OAuth: Optional sign-in method. We receive your name and email from Google; we do not access other Google account data.
  • Yoco: Payment processing. All card transactions are handled by Yoco in compliance with PCI-DSS standards. We do not store your card details.
  • Brevo (Sendinblue): Email communications for transactional emails and service notifications.

Each provider operates under their own privacy policy and is bound by their respective data protection obligations.

5. Cookies and Tracking

Our website uses essential cookies to maintain your session and authentication state. We may also use analytics cookies to understand site usage and improve performance.

You can manage cookie preferences through your browser settings. Disabling essential cookies may affect your ability to use the client portal.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. After account termination, we may retain records for up to 5 years to comply with South African legal and regulatory requirements (including RICA and the Electronic Communications and Transactions Act).

7. Data Security

We implement reasonable technical and organisational measures to protect your personal information, including encryption in transit (HTTPS/TLS), secure authentication, and access controls. However, no method of electronic transmission or storage is 100% secure.

8. Your Rights Under POPIA

As a data subject under POPIA, you have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate or outdated information
  • Request deletion of your personal information (subject to legal retention requirements)
  • Object to the processing of your personal information
  • Withdraw your consent at any time
  • Lodge a complaint with the Information Regulator of South Africa

9. Children's Privacy

Our services are not directed at children under the age of 18. We do not knowingly collect personal information from minors without parental consent.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our services constitutes acceptance of the revised policy.

11. Contact Us

For any privacy-related requests or questions, including data access or deletion requests, please contact our Information Officer:

You may also contact the Information Regulator (South Africa) at inforegulator.org.za if you believe your rights have been infringed.